Battery Solar Solutions SA

Highly recommend! Try blue Australian local company. Easy to deal with, precise and exceptional workmanship. So simple to deal with from start to finish.

Friendly, professional, polite installers. Did a fast, efficient installation of solar and battery. Careful to not scratch colorbond on new build, cleaned up and dusted after they were done, disposed of all rubbish etc.

Very disappointing experience. We paid over $7,000 for a solar system that cannot be used. The system was installed based on a desktop quote with no proper inspection of our electrical supply. After installation, the meter installer refused to connect it and SA Power Networks issued a defect notice. We have since been advised that the system installed is not compatible with our existing supply and requires significant upgrades — something that was never disclosed to us before installation. Had this been identified during proper scoping, we would not have proceeded. We are now left with a system we cannot use and additional unexpected costs. We are currently seeking resolution, but would strongly caution others to ensure a full site inspection is completed before committing to this company.

From start to finish the team at Battery Solar Solution have been fantastic to deal with. From getting a quote, arranging a time, removing my current system, installing my new system, and explaining the setup, the team was efficient, supportive, polite, and informative. I could not have asked for more. Five stars! I would highly recommend them.

Fantastic experience getting battery and solar installed. From quote to installation they did exactly what was discussed on time and to a really high standard. I would highly recommend Battery solar solutions.

2 stars because the system finally works how it should. But the whole process was a nightmare from start to finish. Was promised 5 weeks install, then turned into 9 as soon as I signed. They didn't know we had 3 phase, despite their electrician coming to look. Install was good except the battery had to be turned off so they could come fix something. In that our power to our kitchen turned off so they had to come back and fix it that night. Told our battery will back up our house, it will only back up 1 circuit. Quote showed 13.30kw usable, technically true but they set it to deplete to 10% to save the battery (wish we knew this earlier). Told we didn't need a new meter, only to be charged $175 by origin for a new meter that we did in fact need. Don't respond to emails or phone calls when you have an issue until you threaten the ombudsman. EDIT - Changed to 1 star because after sales service is non existent. When our power goes out, the battery doesn't kick in and we have to manually flick a switch. Which makes the point of having a battery back up useless.

I am absolutely furious and deeply disappointed with this business. It has been one of the most frustrating customer experiences I’ve ever had. It took them nearly two months just to schedule an installation, and then—just 30 minutes before the appointment—they suddenly called to say the electrician was sick. No real apology, no proper explanation. They then rescheduled me for another week later, even though they knew the weather would be raining. When I tried to call to sort things out, the person on the phone actually yelled at me and claimed they didn’t even know my scheduled time. That was completely unprofessional and disrespectful. I emailed asking for a refund because I had lost all trust in their service, but of course, no one ever replied. I honestly don’t understand how this business has so many 5-star reviews — it feels misleading. I believed in those reviews, but now I regret ever trusting them. Please think twice before giving them your time or money. No one deserves to be treated this way after waiting for weeks and being ignored when asking for help.