SunSolar Energy Pty Ltd

Colin has been extremely helpful throughout the entire process, from the initial installation right through to managing all aspects of the solar setup. He was professional, knowledgeable, and always available to answer questions and provide support. The whole experience was smooth and stress-free thanks to his assistance. Highly recommend Colin and the team!

I am disappointed with both the solar system design and the after-sales service. A large portion of my solar panels was installed on the south-facing side of the roof, even though it produces significantly less energy than the north-facing side. Now that I have a battery and can properly monitor my system, I have realised that only about 6 kW of my system is performing well, while the remaining 5 kW is generating far less electricity than expected. I requested that the company assess moving some of the panels to the north or east-facing side of the roof, where they would generate much more energy. Unfortunately, my concerns have largely been ignored. Before the installation, Joe contacted me repeatedly and was very responsive. However, after the installation was completed, communication dropped dramatically, and it has been very difficult to get a response regarding my concerns. Good customer service should continue after the sale, not end once the system is installed. I hope the company improves its after-sales support and takes customer concerns more seriously.

I just had a 30kWh battery installed buy Sun Solar. The service from Oliver and the team has been fantastic. Oliver kept me up to date with everything and was clear with the process. The he 2 guys that came out to install were really friendly and did a neat job. They run the wires in the internal wall and therefore no conduit on the outside side. They cleaned up after themselves and were a please to deal with. Cheers Luke

SunSolar offers competitive pricing and is open to accommodating customer requests. There was a minor issue during delivery, but it was addressed promptly and resolved satisfactorily. Overall, a positive experience with good service and responsiveness.

I reached out to SunSolar on a neighbor’s recommendation. Mark and the rest of his sales team were very patient with my numerous queries. I must have spent nearly 2 months asking them questions of all sorts but was always given timely responses. On contract signing they ensured a timely installation and inspection within 2 weeks of the install. Overall very happy with the level of service provided

Amazing experience with Sunsolar energy. Everything was smooth and professional.The team explained everything clearly and mark was very helpfull through out the process. Installation was quick and neat,and the system is working perfectly.Highly recommend them to all who is looking for solar system.

I am extremely disappointed and would rate Sun Solar Energy 1 star. They made false promises during the sales process and have completely failed to deliver on compliance updates. Months later, there is still no progress or communication on this critical issue. They also failed to pick up the cardboard packaging from my house after installation, as promised. Their customer service is operated from overseas and is absolutely terrible — they disconnect calls in the middle of conversations and never call back, leaving customers completely in the dark. On top of that, the inverter is not working properly at all, and they have refused to fix the canopy over the inverter to protect it from rain, even though this was specifically discussed and promised. This has left my system exposed and unreliable. I would strongly advise anyone considering Sun Solar Energy to look elsewhere. Zero accountability, poor after-sales support, and broken promises. Avoid at all costs.