Boost Solar

A big Thank you to Stella Ross who has done an exceptional job for me today. She was very helpful and very knowlegeable with the system. She answered every query i had and very politeful and complied with whatever she promised to help me. She is delightful to talk to. Boostsolar thank you , you have good employees. I dont regret coming to you at all. More power Stella and the company.

I want to share my experience with this company because if I had known beforehand what I know now, I would never have chosen them. The issues weren't limited to a single mistake. It felt like there were problems at every stage of the process, and every time I tried to resolve them, I was met with excuses, broken promises, or information that contradicted what I had previously been told. The biggest issue started with the EV charger installation. The installer was told the charger would come with a 10-metre cable, so he ran all cabling and installed the charger in a location that only made sense if the cable was actually 10 metres long. When the charger arrived, it only had a 5-metre cable. The installer was very clear this wasn't his mistake and stated the company had made the error and should rectify it. When I raised the issue, Mark agreed to relocate the charger at their expense when they were less busy. I accepted that solution, but when the time came, that promise was abandoned and they refused to do what they had previously agreed to. I was also shocked by the way the work was supervised and signed off. The person who signed off on the work was not present for the installation and only appeared briefly before inspection. Leaving unlicensed contractors unsupervised throughout the process has caused me to question the entire installation. The fire risk could cost people their homes and lives. What made this even more frustrating was discovering the work was carried out by subcontractors, despite Mark specifically telling me during the sales process that they did not use subcontractors. Had I known that from the start, it would have influenced my decision. The overall quality of the job also left a lot to be desired. Screws, cable offcuts and other debris were left around my property after the installation was completed. Another aspect that shocked me was the payment structure. I was required to pay the full amount before the system would be completed and commissioned. Looking back, this removed virtually all of my leverage as a customer. Once they had been paid in full, there was very little incentive for them to return and fix the problem their own mistake had created. Perhaps the most disappointing part came after I expressed my frustration and advised them that I intended to leave negative feedback. I received written communication suggesting that negative feedback could influence whether they performed future warranty or service work. Rather than addressing the issues I raised, it felt as though I was being blackmailed from sharing my genuine experience. What started as a simple battery and charger installation became months of frustration, follow-up emails, broken promises and arguments over a problem I did not create. The charger was installed where it was because the company provided incorrect information to their own installer. They acknowledged that mistake, agreed to fix it, and then walked away from that commitment. I even have messages from the installer reaching out to them on my behalf because he knew I was being treated unfairly. At the end of the day, mistakes happen. What matters is how a company responds when they make them. Unfortunately, my experience was that promises were made, trust was lost, and accountability disappeared once payment had been received. I genuinely wish I had chosen a different company. For reference, I purchased a 48kWh Sigenergy battery, 22kW Sigenergy charger and 25kW inverter for $27,300. The installer told me I had paid more than other customers had paid them for similar systems, so if you are currently looking for a new system, you can use this as a guide.

We ordered the instalation of panels and battery during Easter weekend. Today 21 April we have our house self-sufficient as the instalation was completed yesterday. We are very happy with the service. We felt informed about every step of the process from the quote stage to the post-instalation communications. The layout of the panels was changed comparing to the quotation because the installers did their best to make the most efficient solar production for our roof. I would highly recommend this company. Thank you!

After hearing all the different experiences that my friends had from so many different Solar companies, the decision that I made to go with BOOST SOLAR is very different and satisfying. Mark, Jeff and all of their team members who assisted with installations are very efficient and professionally equipped. Mark especially noted to be very knowledgeable and always there to help and assist with each and every inquiries. I strongly suggest everyone to do their own research before making decisions because it is your large investment and trusting is very important. But after my experience, I strongly recommend BOOST SOLAR and talk to Mark. I am sure, you will not going to be disappointed. Thank you.

Definitely recommend Boost Solar, thanks to Joe for all the lead up work and phone calls and explaining and answering all my questions. Jeff from the installation team for the quick turnaround to book installation in to enable completion while I was on leave, and the install team were efficient, cleaned up and explained how the system worked and what I needed to know. Once again definitely recommend Boost Solar

Solar and Battery. All of the team at Boost Solar were excellent but particular mention goes to Joe who was eminently helpful at all times, returning my calls quickly, and patiently talking through different possibilities as well as coming up with a fantastic package. I'm very very happy with the installation.

I am extremely satisfied with my experience with the team. The pre-sale process with Debbie was seamless; she was incredibly helpful in explaining the technical details and patient while negotiating multiple system options. Jeff and the installation team also did a fantastic job—the install was trouble-free, professional, and very neat. I highly recommend their services.