Solar Repairs Perth's reviews centre heavily on solar hot water system servicing and replacement rather than panel installation alone. Technician Mike is named for diagnosing an inverter fault by its error code, and Clark is credited on multiple jobs for honest advice about whether to repair or replace an ageing system, including for elderly customers. Melissa in the office is repeatedly mentioned for prompt responses to enquiries and coordinating bookings. Reviewers describe thorough diagnostic reports complete with photos, and one recalls being supplied a temporary tank while a replacement was organised. Several customers have used the company since as far back as 2013 and continue to call them back for servicing. One reviewer, however, described a drawn-out and poorly communicated replacement process, with repeated missed callbacks and a booking arranged without their knowledge. As a solar installer in Perth, Solar Repairs Perth holds a 4.4-star average from 276 Google reviews.
Reviews
4.4 / 5 · 276 totalI appreciate the repair work done on my solar hot water system recently. A special thanks to Melissa for her quick response to my online inquiry and for coordinating the repair service so efficiently. Charlie was professional and helpful during the process. I would definitely recommend your services to others. Excellent job overall!
I have used them since 2013, maybe earlier though that is my oldest invoice I hold, I have never had an issue and as such had them install an entire new unit 5 years ago. We called Friday for a small pressure issue and they stated they would place us after the last job on the day to ensure we had water, I stated there was no rush as was not critical ((thinking it would be fixed 7-10 days later), they booked me in Monday and we had a perfect system by lunch. Again, I would use no other
Clark at Solar Repairs recently designed a suitable replacement of my 92 yr old Dad's ancient solar hot water system. He provided honest and insightful advice on the best solution for the particular circumstances, which demonstrated genuine depth of experience. The Solar Repairs team efficiently installed the new system and removed the old one in just a few hours. The new system has been running perfectly ever since. The service truly went way beyond our expectations right from the quotation process. I therefore have no hesitation in recommending Solar Repairs to anyone seeking excellent customized, friendly and trustworthy service.
Just had a service done on my Eurosun system he was very thorough and professional, he explained and showed me the parts that was replaced . This is my second hot water system fitted and serviced by them , I will be using them again.
I found Clark the team from Solar Repairs easy to deal with and felt they did the right thing by me. Replacing our solar hot water system was a big-ticket item and after researching our options feel we made the right decision to stick with solar hot water. On the day the job was done things ran smoothly, the job was completed before I got home from work midafternoon and we had hot water again. Very happy - definitely recommend Solar Repairs!
After multiple requests for a breakdown of my invoice, I was given vague responses over several correspondences before it was eventually confirmed that the work is charged as a fixed service package rather than itemised labour and parts. This was not made clear upfront, and there is no visibility on the actual split between components such as valves, sacrificial anode, and labour. This situation could have been avoided entirely if this had been clearly communicated at the outset. If I had been told upfront that the pricing is strictly package-based and that no itemised breakdown would be provided, I would have understood and accepted that from the beginning. Instead, it required repeated follow-up emails to establish how the pricing model actually works. While the total cost ($435) may still be reasonable for the service provided, customers who expect standard itemised invoicing for maintenance work should be aware that this is not provided here, even when requested.
This is a company not serious about providing customer service Came to the house and provided a report and now a couple of weeks down the road and still waiting for a recommended solution to my problem . No feedback supplied Went to my daughter's house for a solar review , provided the report and broke roof tiles in the process. Now a couple of weeks down the road sending me their terms of conditions which states that they are not responsible for breakages - did so after the event and neither was the terms presented and signed by us as acceptance up front . Needless to say no feedback on her solar system either And then have the audacity telling to call their head technician at a certain time to discuss !!! So the customer must run their business for them Spoke to Clark and he suggested a trade off - will replace the tiles if I purchase them but in exchange wants this review removed!! In the end he did not respond and we ended up paying $760 for two reviews and received ZERO feedback or proposals to repair/upgrade the systems Poor service and will definitely NOT recommend this Company for any solar work - they do not understand customer service and cannot deliver! I will not mention the rude response I received when I called in initially to request their service and only accepted their service after the lady called back apologizing for her behavior and offering a $30 discount !!! For context - written report and pictures were provided by the Technician that came to site but there has been no attempt to contact me to discuss the report or suggest a solution - just more unconfirmed / unsubstantiated facts. I was told there is only one person in the Company that can provide a solution . Anyway , I rest my case and not interested in dealing with them anymore but anyone reading this make sure you are not wasting $395 on an assessment with no feedback or solution!!!