Tasmania Safer Solar

While we're confident that the actual product Tasmanian Safer Solar has installed for us is good quality we've been extremely disappointed with the communication and over-promises from this company. Their rep Jeremy came to our house and waxed lyrical about our north facing roof. He gave us the predicted performance for a system with 10 panels on that roof plus 8 on the eastern roof. Sounded good. Another company we got a quote from proposed 11 panels on the north facing roof. After the installation we came home to find only 4 panels on our 'ideal' north facing roof, 8 on the eastern roof and 6 on the western roof. Our questions about why the configuration of our solar panels is radically different to what we were promised have gone unanswered for so long (in fact, as soon as they had our money, we basically never heard from them again) that we no longer expect any response. Either the rep got it really wrong with his prediction of what our roof could handle or the installation team took the path of least resistance. I suppose I wouldn't want to have to explain it either. Still, we estimate that the system they installed will probably provide about 80% of the power they said it would so it's not all bad.

Every one was very professional from start to Finnish of the process all my questions were answered in detail from first inquiry to completing of the solar install the installers went beyond my expectations from start to finish I would recommend Tasmania safer solar to any one they provide a great service and great quality solar systems. I was kept in the loop from start to finish with the whole installation TSS I HIGHLY recommend if I could give 10 stars I would cheers Tim Sanderson Ulverstone

Safer Solar handled my solar installation very professionally. The entire process was smooth from start to finish. Their communication was excellent, keeping me informed at every stage, and all documentation was clear and well organized. The installation was completed efficiently, and the team was helpful and responsive throughout. Very happy with their service and would highly recommend them to anyone considering solar.

I have spoken with their sales representatives twice now, and both experiences were highly unprofessional: 1 First call: After hearing my requirements, the rep told me they needed to check with their manager and would call me right back. I never received a call back. 2 Second call: I explained my requirements again to a different rep, who simply hung up the phone mid-conversation without any explanation. This is absolutely not the proper way for a sales team to treat potential customers. Very disappointed with the lack of basic professionalism and service.

Had high expectations for Tasmania Safer Solar (TSS) after reading that they are one of the leading solar providers in Tasmania. Unfortunately, my experience has been extremely disappointing. We applied for a solar system in November 2025, and installation was finally completed in early March 2026 after more than 3 months of wait. Our nightmare began almost immediately after installation. Although the solar app shows that power is being generated, this is not reflected in the Aurora Energy app. Weeks and weeks after installation, I was repeatedly told that the system was “functioning well,” despite clear evidence that it is not operating as expected. In fact, there is NIL power supplied to my house/grid from day 1 of installation. Communication has been a major issue. Multiple follow-up emails and phone calls were either ignored or took days to weeks to receive a response. I was repeatedly redirected to Aurora Energy, with TSS suggesting that the problem lies with them. However, after spending considerable time contacting Aurora, I was consistently reassured that there are no issues on their end. I have also requested an on-site inspection, but no clear date has been provided. More than a month after installation, my solar system is still not functioning properly, it's basically producing power but I'm not able to utilize it and it's also not going to the grid, and there is no clear resolution in sight. Overall, this has been an extremely frustrating and time-consuming experience. With so many solar providers available, I really regret choosing TSS — easily one of my biggest regrets of 2026. Those who have gotten quotes or expressed interest in their products/services, please find a different provider, it's still not too late for you🙏🏻 Take their lack of response/communication as a major red flag🚩 - Update - A technician attended a site after my last review but was unable to identify any issues with the system. We were then redirected between Tas Networks and Aurora. After contacting Tas Networks, they confirmed there were no faults on their end. After more than a month of repeated calls and emails, Aurora eventually identified the issue as a faulty meter and arranged for somebody to fix it. This resolved the original problem. However, a new issue has since arisen — over a month of solar data is now missing or unaccounted for. As consumers without technical expertise, we were being "kicked" between multiple parties without clear direction or ownership of the issue. Ultimately, the resolution from TSS was for me to follow up directly with Aurora, as they had confirmed their solar system was functioning correctly. In light of the eventual resolution, I am updating my rating for TSS. However, I am still unable to give a 5-star rating due to the delays and lack of responsiveness in communication throughout this frustrating process.

Excellent advice and service. From the start there was no pushy sales talk, but clear explanation of the pros and cons. Put together a great package at a good price. Followed through in a timely fashion. Contractors were reliable. Just spot -on all round.

The whole interaction was quiet straight forward. The installation crew were fabulous. The only area needing to improve would be the administration area. I was promised return calls twice which didn't happen.