Energy Base's Mackay reviews return to the same handful of names so often that regular customers seem to know the team personally: Brendan is mentioned in installation after installation, Bob and Peter handle quoting, and Jess in the office is repeatedly praised for keeping customers updated. Peter is noted for physically inspecting roofs and reviewing power bills rather than relying solely on satellite imagery when sizing a system. Several reviewers are repeat customers, returning years later for a battery add-on or a second full system, with one noting their original installation was still performing after nine years. A smart meter fault after one install was resolved through persistent follow-up, and pricing is generally described as competitive without being the cheapest quote received. Installers are consistently described as polite, tidy and respectful of the property. As a solar installer in Mackay, Energy Base holds a 4.9-star average from 362 Google reviews.
Reviews
4.9 / 5 · 362 totalJust won’t to say that this is a very special company , it has been a long time since I can remember such Great service and Advice , Andrew you have put faith back into us knowing that there is still good old service and communication out there. I wouldn’t hesitate in recommending this company to anybody who has questions about solar. Keep up the Great work. Ray
I had a great experience with Energy Base. They were thorough, professional, and very helpful throughout the whole process. They took the time to answer all of my questions and made everything easy to understand. Highly recommend them if you’re looking for great customer service and knowledgeable support.
Brendan and Alec came to our place and installed a 20 kWh battery to a solar system bought through Energy Base. They were on time , efficient and everything is running sweet. A big Thank you.
After extensive research and obtaining multiple quotes, I ultimately chose Energy Base—and it was absolutely the right decision. What truly set them apart was their sales representative, Bob. He was exceptional to deal with: knowledgeable, responsive, and, most importantly, honest. Unlike many others I spoke with, he focused on what I actually needed rather than trying to upsell unnecessary extras. The installation process was seamless from start to finish. The team was punctual, professional, and clearly took pride in their work. Even more impressive was their commitment to service—since we didn’t have internet at the time of installation, one of the installers returned a couple of days later, at no extra hassle, to ensure everything was properly connected and running. Overall, I couldn’t be happier with our solar and battery install. If you’re considering solar, I highly recommend giving Energy Base the opportunity to earn your business.
I can highly recommend Brendan, Bob and the entire team at energy base for any solar/home battery systems. This is the 2nd system Brendan has installed at my property, after 9 years the original system they installed was still working as intended and I was able to keep the panels and combine them for my new 18kw/40kwh Sig battery system. They were able to give me the exact system I asked for, communication has always been prompt and any enquire addressed immediately. Installation date was only slightly behind original estimate due to waiting on updated parts which was out of their control. The installation was fast and neat and everything was online and fully functional before they left. Our system has been working flawlessly for over 6 weeks since installation now, there have been some planned maintenance power outages by Ergon and we have never lost power, full off grid home backup, the A/C has never stopped. We are very happy with the whole experience. Thanks Guys
From the outset, Bob was great to speak too, explaining in detail about solar and quoting a system that would suit the needs that I was looking for. Brendan and the team was in constant contact about installation and delays that occurred, the installers were clean and professional. Couldn’t be more happier, receiving my first bill since having it installed and it is working as it was all explained it would.
The process of consultation and installation of the solar panels and battery was efficient; the outcome was effective and the whole team was highly professional. So far we have been using solar and battery power exclusively and it will make a big difference to our energy bill. Highly recommended.